Shipping policy
🚚Last Updated: July 11, 2026
Thank you for shopping with DocatShop! 🐶🐱
We're committed to delivering your pet essentials safely and as quickly as possible. Please read our Shipping Policy to understand how your order is processed, shipped, and delivered.
📦 Order Processing
- All orders are processed within 1–3 business days after payment is successfully received.
- Orders are processed Monday through Friday (excluding weekends and public holidays).
- During busy seasons, promotions, or holidays, processing times may be slightly longer.
🌍 Shipping Destinations
We currently ship to the United Kingdom and selected international destinations.
If your country is unavailable at checkout, please contact us before placing your order.
🚚 Estimated Delivery Time
Delivery times vary depending on your location.
- 🇬🇧 United Kingdom: 5–10 Business Days
- 🌍 International Orders: 7–20 Business Days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or courier delays.
📍 Order Tracking
Once your order has been shipped, you'll receive a confirmation email with a tracking number (where available).
Please allow 24–72 hours for tracking information to become active after dispatch.
💳 Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
From time to time, DocatShop may offer Free Shipping on eligible orders during promotions or when a minimum purchase amount is reached.
⚠️ Shipping Delays
While we do our best to deliver every order on time, unexpected delays can occasionally occur due to:
- Severe weather
- Customs inspections
- Courier service disruptions
- High shipping volumes
- Public holidays
If your order is significantly delayed, please contact our support team, and we'll gladly assist you.
📦 Lost or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at:
We'll work with the shipping carrier to investigate the issue and help find the best possible solution.
🏠 Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order.
DocatShop cannot be held responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
🌎 Customs, Duties & Taxes
For international orders, customs duties, import taxes, or additional fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
📞 Need Help?
If you have any questions about shipping or your order, our customer support team is here to help.
📧 Email: support@docatshop.com
We aim to respond to all inquiries within 24–48 business hours.
🐾 Thank You for Shopping with DocatShop!
We truly appreciate your trust in DocatShop. Our goal is to provide a smooth shopping experience and deliver quality products that keep your dogs 🐶 and cats 🐱 happy, healthy, and loved.
DocatShop – Everything Your Pet Deserves. ❤️